Long Island Community Hospital Introduces Tablets To Improve Patient Experience

EAST PATCHOGUE, NY — Long Island Community Hospital has introduced interactive tablets to improve patient experience, hospital officials said.

Dubbed "MyWall," it is a full-service electronic system allowing patients to customize their personal space and provides a "user-friendly way to empower, educate, and entertain" patients, according to hospital officials.

NYU Langone Health has installed nearly 2,000 of the units at its hospitals throughout Manhattan, Brooklyn, and Long Island, hospital officials said.

Patients can use the new system to see who is on their healthcare team, order meals, view their estimated discharge date, review educational courses assigned to them, and log into their MyChart patient portal to view lab results and schedule future appointments, according to hospital officials.

The tablets can also be used to watch television, receive video calls from clinicians, and call family and friends via softphone, hospital officials said.

The advancement follows two milestones for the hospital as it moves closer to merging with NYU Langone next year — in June, the hospital celebrated performing its 1,000th robotic surgery, and in July, it was named a High Performing Hospital by U.S. News & World Report for the second consecutive year.

Dr. Marc Adler, senior vice president and chief of hospital operations, said “MyWall is a big step forward in providing patients with leading-edge technology through the duration of their stay."

“By offering them a wide range of information and services right at their fingertips, we continue to progress toward our goal of achieving excellence in patient experience and overall quality of care as we near our merger with NYU Langone," he said.