Convenience Store Chain Satisfaction Study: See Sheetz's Rank

PITTSBURGH, PA — Altoona-based Sheetz performed well in the American Customer Satisfaction Index's first-ever Convenience Store Study 2024, but cross-state rival Wawa was crowned the nation's leading convenience store.

The study's results were based on 5,710 randomly selected customers who were surveyed between March and September 2024. The study ended with Wawa earning an industry-leading score of 82 out of 100; Sheetz came in tied for fifth with a score of 79.

"If you’ve ever been part of a Wawa versus Sheetz debate, then you know how seriously folks defend their favorite hometown convenience store," a news release on the study stated. "So, in the friendly spirit of competition, the ACSI also measured customer satisfaction at the regional level. Once again, the top players prevail."

Wawa took first place for customer satisfaction in the Northeast and second in the South. Sheetz took second in the Northeast.

Here are the rankings and the scores the chains received:

1. Wawa: 82

2. QuikTrip: 81

3. Buc-ee’s: 80

3. Murphy USA: 80

5. Sheetz: 79

5. Casey’s General Stores: 79

7. Kwik Trip: 78

8. BP: 77

8. Cumberland Farms: 77

8. Speedway: 77

11. Circle K: 76

11. RaceTrac: 76

13. 7-Eleven: 75

13. All Others: 75

15. Shell: 74

See the full study here.